Bamboo trellis

Local pick up can be selected under the shipping options. We will hold for 7 days from the date of the order. If the order is not picked up within 7 days please reach out to us and we will refund the total amount of the purchase to a The Plant Ward gift card for the full amount paid. We are happy to accommodate and hold the purchase longer than 7 Days, just send us an email or call our shop.

We ship the following week on Monday-Wednesday after your purchase. During the months of November through May you will notice higher shipping rates. This is due to the extra protection that we add to our packages during these months. Every plant will be protected with poly-fill quilt batting, plenty of fluffy poly fill and a 72hr heat pack will be added to every package.  

We package our plants exactly how we would want to receive them ourselves. We are not responsible for the care of the package once it leaves our hands. Please inform us ASAP if your area is expecting poor weather.

Once your order is shipped you will receive a confirmation email with your tracking information. 

We preventatively treat our plants in the store. We still recommend quarantining new plants from collections for 2-3 weeks as best practice.

Shipping stress can happen. Your plant may be wilted and variegation may brown  upon arrival. Place it/them in an area with indirect light, water as needed, wait 2-3 weeks before repotting. Providing humidity can help the plant bounce back faster after shipping.